Returns & Exchanges Policy
At Sneakers Shop DZ, we want you to be completely satisfied with your purchase. If your new sneakers aren't the perfect fit, you can return or exchange them within 14 days of delivery provided they are in original, unworn condition.
Initiate Your Request
Contact our customer support team via email or WhatsApp with your order number and the reason for your return.
Pack Your Sneakers
Place the sneakers back in their original box and ensure they are packed securely in an outer shipping carton to prevent damage.
Hand Over to Courier
Our logistics partner will contact you to schedule a pickup from your address at a convenient time.
Quality Check & Refund
Once we receive and inspect the items, we will process your refund or ship your exchange pair within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing